While Naviate Daylight is entering Maintenance Mode, our commitment to our customers remains unchanged. We will continue to support existing users, communicate transparently, and work toward future daylight analysis solutions that are better aligned with evolving industry requirements and modern design platforms.
FAQ
Why is Naviate Daylight being placed into Maintenance Mode?
Over time, daylight analysis regulations, standards, and certification requirements have evolved significantly and increasingly differ between countries and regions. Maintaining a standalone solution that consistently addresses these varying requirements has become increasingly challenging.
After careful evaluation, we have decided to focus our investments on future-oriented platforms that are better positioned to support evolving industry requirements and innovation.
What does Maintenance Mode mean?
Maintenance Mode means that Naviate Daylight will continue to be available for existing customers, but no major new features or enhancements will be developed.
During this period:
- Existing licenses will continue to work.
- Customer support will remain available.
- Critical issues will be addressed where feasible.
- We will share information about future milestones well in advance.
Can I continue using Naviate Daylight?
Yes.
There is no immediate impact on your current use of Naviate Daylight. Existing customers can continue using the product according to their licensing agreement during the Maintenance Mode period.
Will I continue to receive support?
Yes.
Our support team will continue to assist customers during the Maintenance Mode period. Support will focus on ensuring continued usability of the product and addressing critical issues where possible.
Will new features be added?
No.
As part of the transition to Maintenance Mode, we do not plan to introduce major new functionality, feature enhancements, or support for new regulatory requirements.
When will Naviate Daylight reach End of Life?
We are announcing the transition to Maintenance Mode now to provide customers with as much visibility as possible.
Specific End of Life dates and milestones will be communicated separately and with adequate notice to allow customers sufficient time to plan.
Why not continue updating the product?
The pace of change in regulations, standards, and national requirements has increased significantly. Meeting these requirements across multiple markets requires substantial ongoing investment.
We believe our customers will be better served through solutions that are part of larger building design ecosystems, where innovation, compliance, and interoperability can evolve more effectively over time.
What alternatives are being considered?
We see strong opportunities within platforms such as Autodesk Forma / Autodesk Forma Building Design solutions.
Our long-term objective is to help identify and support the best future home for daylight analysis workflows within these broader design environments.
Will Symetri continue to support daylight analysis workflows?
Yes.
This decision is about the future of the Naviate Daylight product, not about daylight analysis as a discipline or workflow. We continue to see daylight analysis as an important part of sustainable building design and are committed to helping customers adopt future solutions as the market evolves.
What should I do now?
At this stage, no immediate action is required.
We recommend continuing to use Naviate Daylight as normal while we share additional information regarding future plans, timelines, and recommended paths forward.
How will I receive future updates?
We will communicate directly with customers through email, customer channels, and your local Symetri representative as additional information becomes available.
Who can I contact if I have questions?
If you have questions about your specific situation, licensing, or future plans, please contact:
- Your local Symetri representative
- Symetri Support
- Your Customer Success Manager (where applicable)
We are committed to supporting you throughout this transition.
Can I renew my Naviate Daylight subscription?
Yes. Existing customers can continue to renew their subscriptions during the Maintenance Mode period.
Any future changes to renewal options will be communicated well in advance, giving customers sufficient time to plan accordingly.
Will new Naviate Daylight licenses still be available for purchase?
No. As Naviate Daylight enters Maintenance Mode, we will no longer offer new licenses for purchase. Our focus will be on supporting existing customers and helping them prepare for future transition options.
What happens to my license after End of Life?
Specific End of Life details will be communicated in advance. Our intention is to provide customers with clear timelines, guidance, and sufficient notice so that any transition can be planned in a structured and predictable manner.
More information will be shared as our plans are finalized.
Will subscription prices change during Maintenance Mode?
At this time, there are no planned changes specifically related to the transition to Maintenance Mode.
Customers will be informed of any future commercial changes through the normal renewal process.
Can I receive a refund for my current subscription?
No immediate changes are being made to active subscriptions, and existing agreements remain in place.
If any future changes affect your entitlement to use the product, we will communicate clearly and work with customers to ensure a fair and transparent transition.
What if I recently renewed my subscription?
Your subscription remains valid according to the terms of your agreement, and you will continue to receive access and support during the Maintenance Mode period.
We are committed to providing sufficient notice of future milestones so that customers can fully benefit from their subscription terms and plan with confidence.
Will I be offered a migration path or alternative solution?
That is our intention.
We are actively evaluating how daylight analysis workflows can be supported through modern platforms such as Autodesk Forma and related Autodesk Building Design solutions. As these plans mature, we will share recommendations and guidance to help customers transition smoothly.
Will I lose access to my existing projects and data?
No. Entering Maintenance Mode does not affect your existing projects or data.
Customers should continue to follow their normal data management and backup practices. Additional guidance will be provided before any End-of-Life milestones.
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